Privacy Policy

Welcome to STUDIO xCHANGE ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

We collect information you voluntarily provide when you:

• Create an account or profile
• Sign in using third-party authentication (e.g., Google)
• Complete your profile with professional information
• Submit proposals or offers
• Communicate with other users
• Make payments or transactions
• Contact us for support

This information may include:

• Account Information: Name, email address, password, profile picture
• Profile Information: Professional credits, skills, portfolio, biography, location
• Payment Information: Billing address, payment method details (processed securely by our payment processor, Stripe)
• Communications: Messages, proposals, and other content you send through the Platform

When you sign in using Google or other third-party authentication providers, we receive certain information from those services, including:

• Your name and email address
• Profile picture
• Unique identifier from the third-party service

We only request the minimum information necessary to create and manage your account. We do not access your contacts, calendar, or other sensitive information from third-party services without your explicit consent.

When you access our Platform, we automatically collect:

• Device Information: Device type, operating system, browser type
• Log Data: IP address, access times, pages viewed, referring URL
• Usage Data: Features used, actions taken, search queries
• Cookies and Similar Technologies: See our Cookie Policy for details

We use the information we collect to:

• Provide Services: Create and manage your account, facilitate connections and transactions between users
• Improve the Platform: Analyze usage patterns, develop new features, fix bugs
• Communicate: Send service-related notifications, respond to inquiries, provide customer support
• Personalize Experience: Recommend relevant connections, customize content
• Process Payments: Facilitate transactions, prevent fraud
• Ensure Safety: Detect and prevent abuse, enforce our Terms of Service
• Legal Compliance: Comply with applicable laws and regulations

We may share your information in the following circumstances:

4.1 With Other Users

When you use our Platform, certain profile information may be visible to other users based on your privacy settings. When a proposal is accepted, your contact information is shared with the other party to facilitate collaboration.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Stripe: Payment processing
• Google: Authentication services
• Analytics providers: Usage analysis and improvement
• Cloud hosting providers: Data storage and infrastructure

4.3 For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or accounting purposes.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Opt out of marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, please contact us at privacy@studioxchange.com or use the settings in your account dashboard.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@studioxchange.com
• Website: mystudioxchange.online